Thank you for helping raise money for Macmillan Cancer Support! Your efforts mean we will be able to do even more to help people with cancer. 

To order buckets and tins you'll need to phone our Supporter Care Hub on 0300 1000 200 and they'll talk you through everything and get your items ordered and sent off to you.

1. Receiving your order
When your order arrives you may notice the buckets or tins may not be brand new. This is because we’re trying to recycle and re-use as much as possible. If you feel they’re too shabby, please let us know and we’ll send you newer ones.  The stickers and seals included are completely new.

All our buckets and tins are given unique barcodes to help keep track of them.  You can help us with this by keeping a note of which bucket goes where if you give them to others.  Same with the tins. 

The problem is that occasionally a collection item goes missing, and that leaves us open to fraud. You can help us with this by quickly calling 0300 1000 200 if any of your collecting buckets or tins are either lost, stolen or go missing. 

2. Paying in collection money
You can pay in the money at any NatWest, RBS,or Ulster Bank near you. Please call 0300 1000 200 and ask us to send you a special Macmillan paying slip so that you can include it with the money you pay in.

For electronic bank transfers, call us on the same number, and we’ll give you the account details and a unique reference code to quote at the time of the transfer.

3. Returning your order
Hold on to your buckets and tins for as long as you need them and, when you’ve finished fundraising or volunteering with us, please send them back so we can re-use or recycle them. Please use the following Bucket and Tin Returns Form to send them back to us. You'll need a label for every box you send. We're sorry we can't currently pay for returns and we can't accept returns on all merchandise. 

For any questions about your delivery or the contents or quality of the items you received, please contact be.Macmillan at be.mac@macmillan.org.uk.

For everything else, please the contact our Supporter Care Hub on 0300 1000 200 or email us at fundraising@macmillan.org.uk. 

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