Questions about using be.Macmillan?
We hope you'll enjoy using be.Macmillan. We know you sometimes need a little help, particularly getting set up so below are some of the issues that might come up and what to do about them.
For help with 'Make your own' materials
If you're looking for help with Make, please see out Tips and tools page. For all other issues, we hope you get what you need below.
For help logging in or registering
be.Macmillan is part of a wider gateway to Macmillan online services. To register on be.Macmillan you first register with My Macmillan and then you add be.Macmillan to your account.
If you have a problem registering or logging in to My Macmillan please email firstname.lastname@example.org.
If you have a problem registering or logging in as a member of Macmillan staff or a Macmillan professional please email email@example.com.
Please see the following guidance on registering.
Ordering large volumes of stock
Some of our products have quantity restrictions on them. These have been put in place to protect certain products being ordered in high volumes - generally because there is a high cost to Macmillan to produce them so they're not for widescale use.
We do try and ensure that our stock levels don't run out at short notice. Product owners are sent alerts letting them know if their stocks need replenishing.
Please check our stock updates page for information on titles being reworked/reordered/etc.
For all other help using be.Macmillan
Creating items in the Make section or any other issues with information orders, please email firstname.lastname@example.org
For support with your fundraising event
Contact our Supporter Care Hub on 0300 1000 200 or email email@example.com
If you still can't find what you're looking for, please email firstname.lastname@example.org and we'll do our best to help.